FAQs

  • Please check your spam folder and set Ann's Smart School as a ‘safe sender’, some servers delete attachments as they can be read as viruses.

    Correspondence comes from info@annsmartschoolbookings.co.uk

    Alternatively, you can login to the portal by using your booking reference number and email address to check the status of your booking. Click here to login.

  • If your confirmation says ‘x 2’ you have been booked for two people.

  • Welcome packs are sent seven days prior to your class, please check your spam folder and set the ‘Smart School’ as a safe sender, some servers delete attachments as they can be read as viruses.

    Correspondence comes from info@annsmartschoolbookings.co.uk

    Alternatively, you can login to the portal by using your booking reference number and email address to check the status of your booking. Click here to login.

  • This is only a book-by date, you do not have to attend the class by this date. Should you still need your voucher extended, please contact your voucher supplier to extend your voucher expiration.

  • Email us the full voucher details and we will advise. Fees may apply.

  • You can alter your booking via the booking portal >>Click here

    Please note: fees will apply if you are changing your booking within 14 days of the event if you opted out of the transfer waiver on booking.

  • Yes, please just let us know their name and whether they have any dietary requirements.

  • You can find the addresses and maps here.

  • Unfortunately not, in line with environmental health rules we cannot allow anyone to take food away with them due to traceability and allergens.

  • Unfortunately not due to traceability and allergens in line with our environmental health rules.

  • As we offer an event (and are not a restaurant) we have different GDPR rules to follow. We respect the privacy of our guests so therefore cannot permit photographs during the lessons unless you have booked a private event or exclusive hire.

    It also has an element of hygiene as phones carry lots of bacteria so it is not sensible to have them out around food preparation.

Contact us.

enquiries@thesmartschoolofcookery.com

0800 756 6805

Head office: 2 Phillows Barns, Hammonds Road, Chelmsford CM3 4BG

Office opening hours:

Monday - Friday: 9am-5.30pm

Saturday: 10am-2pm

Sunday: closed

Queries will be dealt with as soon as possible, but please note that it can take up to 72 hours to respond.

Thank you for your patience.